Refund policy

Return Window

  • Returns must be initiated within 10 days of purchase.
  • Returns requested after 10 days cannot be accepted.
  • Date of purchase is determined by original sales receipt.

Return Eligibility Requirements

To be eligible for return, items must be:

  • Unused and in original condition
  • In original packaging
  • Not personalized or engraved
  • Accompanied by proof of purchase/receipt
  • Returned in resalable condition

Non-Returnable Items

  • Personalized or engraved items
  • Custom orders
  • Items not in original packaging
  • Used or damaged items (except shipping damage)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at info@bridgesmemorials.com
  • Include photos of the damage
  • We will replace damaged or defective items at no cost
  • Original shipping charges will be refunded for damaged/defective items

Exchange Process

  • We only offer exchanges for defective or damaged items
  • For same-item exchanges, email info@bridgesmemorials.com
  • Include your order number and reason for exchange

Shipping Guidelines

  • Customer is responsible for return shipping costs unless item is defective/damaged
  • Original shipping charges are non-refundable
  • Return shipping costs will be deducted from refund amount
  • For items valued over $75, we recommend: 
    • Using a trackable shipping service
    • Purchasing shipping insurance
  • We cannot guarantee receipt of untracked returns
  • Delivery times for exchanges vary by location

Refund Process

  1. Return received and inspected
  2. Email notification sent confirming receipt
  3. Refund approval/rejection notification sent
  4. Approved refunds processed to original payment method
  5. Bank processing times vary by institution

Missing Refunds

If you haven't received your refund:

  1. Check your bank account again
  2. Contact your credit card company to verify processing
  3. Contact your bank regarding posting time
  4. If still not resolved, email us at info@bridgesmemorials.com

Additional Information

  • Keep all return shipping documentation
  • Take photos before shipping return items
  • Insure valuable returns
  • Contact us with any questions before initiating return

Contact Information

For return-related questions:

Email: info@bridgesmemorials.com

Policy Updates

Bridges Memorials reserves the right to modify this return policy at any time.